Shipping policy

Introduction

At ShopShield, we strive to provide prompt and reliable shipping services to ensure your products reach you in a timely manner. Please read our shipping policy carefully to understand how we handle shipping, delivery times, costs, and related matters.

1. Shipping Destinations

We currently ship to the following locations:

  • All regions within South Africa
  • Select international destinations (please refer to our website for a list of countries we ship to)

2. Shipping Methods and Costs

We offer various shipping methods to meet your needs:

  • Standard Shipping: Delivery within 3-7 business days. Costs are calculated based on the weight and dimensions of your order and your location.
  • Express Shipping: Delivery within 1-3 business days. Costs are higher than standard shipping and are calculated at checkout.
  • International Shipping: Delivery times and costs vary by destination. International orders may be subject to import duties and taxes, which are the responsibility of the customer.

Free Delivery:
We offer free standard delivery within South Africa for orders over R1000.

Please note: Free delivery is not available when using a discount code. If a discount code is applied at checkout, standard delivery rates will apply regardless of order value.

3. Processing Time

Orders are typically processed within 1-2 business days after payment is received. Processing times may vary during peak periods or due to unforeseen circumstances. You will receive a confirmation email once your order has been shipped.

4. Delivery Time

Delivery times are estimates and may vary based on your location, shipping method, and other factors. While we strive to meet the estimated delivery times, delays may occur due to:

  • Weather conditions
  • Carrier delays
  • Customs processing for international orders
  • Other unforeseen circumstances

5. Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email with a tracking number. You can use this tracking number to monitor the status of your delivery on the carrier’s website.

6. Shipping Address

Please ensure that your shipping address is accurate and complete to avoid any delays or delivery issues. We are not responsible for orders shipped to incorrect or incomplete addresses provided by the customer.

7. Shipping Restrictions

Certain products may be subject to shipping restrictions due to their size, weight, or regulatory requirements. If an item cannot be shipped to your location, you will be notified during the checkout process.

8. Damaged or Lost Packages

In the unlikely event that your package is damaged or lost during transit, please notify us immediately. We will work with the carrier to resolve the issue and ensure you receive a replacement or refund, as appropriate.

9. Changes to Shipping Policy

We reserve the right to update or modify this shipping policy at any time without prior notice. Any changes will be effective immediately upon posting on our website. Please review this policy periodically for any updates.